General terms and conditions

General Terms and Conditions of HAZ GmbH for online retail business

These General Terms and Conditions apply in the version valid at the time of the order for the business relationship between the customer and HAZ GmbH. Changes, additions or conflicting terms and conditions require our written confirmation.


The contract between the customer and HAZ GmbH only comes about when the customer places an order and HAZ GmbH accepts it. The customer’s order is placed online by filling out the order form provided on the Internet. HAZ GmbH accepts the order by sending a confirmation email to the customer or by delivering the ordered goods.


Shipping is usually via the shipping service provider GLS. However, we are free to use another service to process the shipment.

  • All prices include VAT plus shipping costs.
  • The following applies to orders from Germany: A shipping and packaging fee of EUR 4.50 applies.
  • For international orders: You can find the overview of. shipping costs here.
  • Please note that the order value is reduced by a return. We reserve the right to recalculate the delivery fee.


Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email).

Company address
Münchener Str. 66 a
83707 Bad Wiessee


Fax.: +49 89 600 19 601

Sample cancellation form: If you want to revoke the contract, you can use this
  form .

Consequences of the withdrawal: In the event of an effective revocation, the services received by both parties are to be returned and any benefits (e.g. interest) surrendered. If you cannot return or hand over the received service and uses (e.g. benefits of use) or only partially or only in a deteriorated condition, you must pay us compensation for the value. You only have to pay compensation for the deterioration of the item and for any use made if the use or deterioration is due to handling of the item that goes beyond the examination of the properties and functionality. “Checking the properties and functionality” means testing and trying out the respective goods, as is possible and customary in a retail store.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

Return costs: You have to bear the regular costs of the return if the delivered goods correspond to the ordered ones. Otherwise, the return is free of charge. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the item, for us with their receipt.


The goods delivered by us remain our property until all of our claims have been settled, regardless of the legal reason. If the goods are passed on, an extended retention of title is deemed to have been agreed.


In the event of material defects, which also include the lack of guaranteed properties, we are entitled, at our discretion, to repair the defective delivery item or to deliver a new one. If the repair or replacement delivery fails, the customer is entitled to demand a reduction in price or cancellation (refund of the purchase price).

The limitation period is twenty-four months from delivery. This does not affect the duties to examine and give notice of defects applicable to merchants in accordance with § 377 and § 378 HGB [German Commercial Code].

The customer is obliged to allow us to inspect the defective delivery item.

The assignment of warranty claims to third parties is excluded.


Personal data of the customer are otherwise only collected within the framework of the legal regulations. This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on behalf of Google. Under no circumstances will Google associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you may possibly not use all functions of this website in full. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


German law applies, to the exclusion of the UN purchase law. If the customer is a merchant, Miesbach is the exclusive place of jurisdiction for all claims in connection with the business relationship.

We are happy to answer any further questions you may have.

Münchener Str. 66 a
83707 Bad Wiessee

Taleco GmbH
Schleusenstr. 21
96247 Michelau

Fax:   +49 89 600 19 601